Refund Policy

Returns, right of withdrawal and refunds

Last updated: 15 July 2026.

Seller: THAT'S IT BY FABRIZIO ROSA SRL, trading as “That's It by Fabrizio Rosa”, VAT number IT04122710124. Contact: info@thatsitbeauty.com. Return address: Via Alessandro Volta 1, 21052 Busto Arsizio (VA), Italy.

1. Consumer right of withdrawal

If you purchase as a consumer, you may withdraw from the contract without giving a reason within 14 calendar days from the day on which you, or a third party designated by you other than the carrier, takes physical possession of the goods. For goods delivered separately, the period starts when the last good, lot or piece is received.

To meet the deadline, it is enough to send your withdrawal statement before the period expires. You may:

• use the online “Withdraw from the contract here” function, which is always linked in the website footer;
• email info@thatsitbeauty.com, stating your full name, order number, email address and the affected products; or
• send any other unequivocal statement of your decision to withdraw, including the model form provided for under the Italian Consumer Code.

You do not have to give a reason, and exercise of the right is not subject to our discretionary approval. We will acknowledge receipt on a durable medium without undue delay.

2. Returning the goods

After giving notice of withdrawal, return or send the goods within 14 days to: Via Alessandro Volta 1, 21052 Busto Arsizio (VA), Italy. Keep proof of shipment.

For an ordinary change-of-mind withdrawal, you bear the direct cost of return. If a product is incorrect, damaged or non-conforming, contact us as soon as possible: your statutory conformity rights remain unaffected and, where required, we will arrange return at our expense.

You may inspect the goods as you would in a shop. You are responsible only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Original packaging helps protect the product but is not, by itself, an absolute condition for exercising the right of withdrawal.

3. Sealed goods and other exceptions

The right of withdrawal is excluded only where the law allows it. In particular, it does not apply to goods delivered with a genuine protective seal that are unsuitable for return for health-protection or hygiene reasons once that seal has been opened after delivery. Opening only the transport packaging does not automatically remove the right.

Other statutory exceptions also remain applicable where relevant to the product purchased, including goods made to the consumer's specifications or clearly personalised, and goods liable to deteriorate or expire rapidly.

4. Refunds

We will refund all payments received, including the cost of the least expensive standard outbound delivery option offered, without undue delay and no later than 14 days after the day on which we are informed of the withdrawal. We do not have to refund additional costs arising from your choice of a more expensive delivery method.

We will use the same payment method used for the purchase unless otherwise agreed at no cost to you. We may withhold the refund until we receive the goods or until you provide proof that they were sent back, whichever occurs first. We do not charge a restocking fee.

5. Business purchases and mandatory rights

The statutory right of withdrawal described above applies to natural persons purchasing for purposes outside their trade, business or profession. Business purchases are governed by the applicable contract and mandatory law. This policy does not limit any mandatory right granted by applicable law.