Appointment Policy

So that we can give you a punctual service and respect everyone's time.

We ask for just 3 hours' notice

Appointments can be changed or cancelled free of charge up to 3 hours before the scheduled time.

1. Booking

A booking reserves a specific time slot and is planned around the duration of the service. Please tell us as soon as possible if you need to change anything.

2. Cancellation or change

Up to 3 hours before the appointment: no charge. Changes and cancellations made through Treatwell are subject to the functionality and terms shown by that platform. After that limit, for anything urgent, please contact THAT'S IT directly on +39 351 701 6387, or through our contact page.

3. Late cancellation

For cancellations or rescheduling requests made less than 3 hours in advance, THAT'S IT reserves the right to charge 50% of the value of the booked service. This reflects the time set aside and the difficulty of filling the appointment at short notice.

4. No-show

If you do not attend and give no notice at all, THAT'S IT reserves the right to charge 100% of the value of the booked service, and to require confirmation or advance payment for subsequent bookings.

5. Lateness

Please arrive on time. Arriving more than 10 minutes late may mean the service has to be shortened, or cannot be carried out at all, so that later appointments are not delayed. Where that happens, the late cancellation rule may apply.

6. Repeated occurrences

In the case of repeated late cancellations or missed appointments, THAT'S IT may require a deposit or advance payment, or limit the ability to make certain bookings.

7. Exceptions

Exceptional circumstances are assessed case by case, solely by THAT'S IT management. Exceptions do not set a precedent and do not alter this policy.

Booking an appointment implies acceptance of this policy.

Version 1.0, in force from 23 August 2026. The Italian text of this policy prevails.